Contact Us

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We live and work in the Durango Colorado area, and offer help by phone within the U.S.  Contact us by:

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You can help us to help you by reviewing the following items.  Don't let this list scare you, just do the best you can.

Summarize what happened and when (date & time).

Before the problem occurred:  What hardware or software was added or removed?  What changes were made to system settings or your procedures?

What steps will reproduce the problem?

What steps have you taken to resolve or work around the problem?

Computer make and model (examples: Dell Inspirion, Toshiba Satellite) ²

Computer processor (CPU) type (AMD Athlon, Pentium 4) and speed ³

Operating system (XP, Vista), version (Home, Professional), and Service Pack (SP1, SP2) ³

Size of memory (RAM) ³

Attached hardware (modem, printer, USB devices)

Size of system hard disk (normally drive "C:") and free space ⁴

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Services

If you would like us to help you manage and tune your computer¹ for optimal fit with your working style, first make a list of the features you use most, features you tend to combine for certain tasks, features you would like to have, stuff that annoys you or seems to take too long, and the like.

Then call us for an appointment to streamline the process and put you in the driver's seat!

We also assist with desktop publishing needs, such as writing letters, proofing, project layouts, setting up copy and print orders for lowest cost, and graphics, photography, and web design.

Last, but certainly not least, we welcome your feedback, ideas, and expertise.

1	PC computers running Windows operating systems.  We're still learning about MACs - see the large help library at Apple.com.
2	Look for identification on the computer chassis, not the monitor.
3	Right-click My Computer and select Properties.
4	Double-click My Computer, click View, and select Details.
5	Start the program, open it's Help, and select About.

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