* We have no store-front or public parking. Lazy data-miners ignorantly publish our residential street address as a business address. Ignore them.
You can help us to help you by reviewing the following items. Don't let this list scare you, just do the best you can.
Summarize what happened and when (date & time).
Before the problem occurred: What hardware or software was added or removed? What changes were made to system settings or your procedures?
What steps will reproduce the problem?
What steps have you taken to resolve or work around the problem?
Computer make and model (examples: HP Pavilion, Toshiba Satellite) 2
Operating system (Windows 7, 8, 10) and version (Home, Professional) 3
Size of memory (RAM) 3
Size of system hard disk (normally drive "C:") and free space 4
Vendor and product names of security software (anti-virus, firewall, etc) 5
|1||PC computers running Windows operating systems. We're still learning about Macs - see the large help library at Apple.com.|
|2||Look for identification on the computer chassis, not the monitor.|
|3||Right-click This PC (or My Computer) and select Properties.|
|4||Double-click This PC (or My Computer), click View, and select Details.|
|5||Start the program, open it's Help, and select About.|